Critical Incident Communications, Senior Analyst

Salesforce

Base: $103,400 - $142,300 annually; bonus/equity: ...
Critical incident management
Technical writing
Cloud infrastructure
The Salesforce Critical Customer Response (CCR) team seeks a Senior Analyst to effectively communicate with customers, customer-facing organizations, and executives during critical technical incidents

Job Summary

  • The Salesforce Critical Customer Response (CCR) team seeks a Senior Analyst to effectively communicate with customers, customer-facing organizations, and executives during critical technical incidents.
  • Responsibilities include translating complex technical issues into business-speak, consolidating information from various sources, and developing trusted partnerships across the Salesforce enterprise.
  • The team vision emphasizes building and maintaining high-trusted relationships through clear, concise, and timely communication, fostering a team-first approach with equality and trust.

Matching Summary

The Salesforce Critical Customer Response (CCR) team seeks a Senior Analyst to effectively communicate with customers, customer-facing organizations, and executives during critical technical incidents.

Salary

Base: $103,400 - $142,300 annually; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • critical incident management
  • technical writing
  • cloud infrastructure
  • customer advocacy
  • fast-paced environment
  • synthesize technical details

Nice-to-have

  • trailhead ranger status
  • salesforce certifications
  • project management skills
  • change management skills
  • team-first approach

Key Requirements

  • 4-8 years incident management experience
  • 4-8 years crisis communications experience
  • 4-8 years technical writing experience
  • Experience with AWS and GCP
  • Ability to lead without direct authority
  • On-call schedule accommodation

Work Rights

Not specified

Tailored Resume

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