Hospitality Services Associate

Service Corporation International

Whittier, CA, US
Base: $20.00ph - $22.50ph; bonus/equity: not speci...
Onsite
Multi-line telephone console operation
High-paced customer service environment
Strict adherence to up-system protocols
The Hospitality Services Associate position at Service Corporation International in Whittier, CA, requires a compassionate individual to support grieving families and assist in managing the reception area. The role involves multitasking in a high-pressure environment while maintaining professionalism and sensitivity

Job Summary

  • The role requires operating a multi-line telephone console while providing warmth and sensitivity to grieving families.
  • Associates must strictly adhere to the 'UP-System' for assigning families to Arrangement Counselors and managing daily workflows.
  • The position offers competitive compensation ranging from $20.00 to $22.50 per hour along with comprehensive medical, dental, vision, and retirement benefits.

Matching Summary

Match Score: 85

The Hospitality Services Associate position at Service Corporation International in Whittier, CA, requires a compassionate individual to support grieving families and assist in managing the reception area. The role involves multitasking in a high-pressure environment while maintaining professionalism and sensitivity.

Salary

Base: $20.00/hr - $22.50/hr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k) match, Sick Leave, Short-Term Disability

Skills & Requirements

Must-have

  • Multi-line telephone console operation
  • High-paced customer service environment
  • Strict adherence to UP-System protocols
  • Inventory and logging of personal effects
  • Professional greeting of grieving families

Nice-to-have

  • Warmth, compassion, and empathy
  • Diplomacy under pressure
  • Bilingual communication skills
  • HMIS system familiarity
  • Cultural sensitivity to diverse communities

Key Requirements

  • Two years in fast-paced customer service
  • Previous reception experience helpful
  • Some college classes preferred or equivalent
  • Basic PC skills with MS Word, Excel, Outlook
  • Ability to lift up to 40lbs

Work Rights

Not specified

Tailored Resume

Cover Letter