Associate Manager / Manager - Disputes, Finance Operations

Agoda

Bangkok, Thailand
On-site
8 years in data-driven operations
3+ years people management experience
High-value payment claim verification
This role serves as the operational lead for resolving complex B2B payment discrepancies within Agoda's Strategic Partnerships team

Job Summary

  • This role serves as the operational lead for resolving complex B2B payment discrepancies within Agoda's Strategic Partnerships team.
  • The successful candidate will verify high-value payment claims against internal data to ensure precision in financial processing.
  • You will drive initiatives to automate manual workflows and shift the team from reactive dispute handling to proactive prevention.

Matching Summary

This role serves as the operational lead for resolving complex B2B payment discrepancies within Agoda's Strategic Partnerships team.

Skills & Requirements

Must-have

  • 8 years in data-driven operations
  • 3+ years people management experience
  • High-value payment claim verification
  • Cross-functional dispute resolution
  • Root cause analysis of operational data

Nice-to-have

  • Experience driving workflow automation
  • Ability to translate data into insights
  • Fostering culture of accuracy and speed
  • Strategic partnership background

Key Requirements

  • Minimum 8 years in data-driven operations or disputes
  • At least 3 years in people management
  • Strong analytical skills for tracking productivity KPIs

Work Rights

Not specified

Tailored Resume

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