Senior Fullstack Engineer, Solve

ZENDESK PTY

Base: $145,000.00-$217,000.00; bonus/equity: eligi...
Hybrid
3+ years professional fullstack engineering experience
Python backend frameworks like fastapi
React and typescript frontend proficiency
The role focuses on building Solve, an AI-powered conversation engine that resolves customer issues across multiple channels

Job Summary

  • The role focuses on building Solve, an AI-powered conversation engine that resolves customer issues across multiple channels.
  • Engineers will extend the multi-turn conversation engine by managing intent routing, context preservation, and human handoff.
  • Zendesk offers a hybrid work model allowing employees to connect in person while enjoying remote flexibility.

Matching Summary

The role focuses on building Solve, an AI-powered conversation engine that resolves customer issues across multiple channels.

Salary

Base: $145,000.00-$217,000.00; Bonus/Equity: Eligible for bonus and incentives; Benefits: Not specified

Skills & Requirements

Must-have

  • 3+ years professional fullstack engineering experience
  • Python backend frameworks like FastAPI
  • React and TypeScript frontend proficiency
  • Experience with search caching and streaming technologies

Nice-to-have

  • Previous experience with LLM providers and prompt engineering
  • Designing visual flow editors using React Flow
  • Familiarity with embedding stores at scale
  • Prior work on multi-tenant SaaS systems

Key Requirements

  • 3+ years production ownership experience
  • Proficiency with Python and React/TypeScript
  • Experience with message/event streaming

Work Rights

Not specified

Tailored Resume

Cover Letter