Call Center Specialist

Baptist Healthcare System Inc

Madisonville, KY, United States
Patient call response
Healthcare billing assistance
Patient demographic updates
The Call Center Specialist responds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures

Job Summary

  • The Call Center Specialist responds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures.
  • Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience.
  • If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Matching Summary

The Call Center Specialist responds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures.

Skills & Requirements

Must-have

  • patient call response
  • healthcare billing assistance
  • patient demographic updates
  • patient insurance information updates
  • customer service excellence

Nice-to-have

  • teamwork and innovation focus
  • growing family environment

Key Requirements

  • High school diploma or GED required
  • Prior Customer Service experience necessary
  • Medical office background preferred
  • Call center background preferred

Work Rights

Not specified

Tailored Resume

Cover Letter