Apac Head Of It Service Management

Northern Trust Corporation

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Enterprise it service management strategy
Servicenow platform ownership
Executive governance frameworks
** Northern Trust Corporation is seeking a Senior Director of IT Service Management to lead enterprise-wide IT service management strategy and transformation initiatives, focusing on ServiceNow as the core platform. The ideal candidate will have extensive experience in IT service management and executive leadership, with a strong emphasis on governance, operational excellence, and customer experience. **

Job Summary

  • This role provides enterprise-wide strategic leadership for IT Service Management with a focus on transforming service delivery into a business-enabling capability.
  • The incumbent will own the ServiceNow platform strategy, drive automation initiatives, and ensure compliance with regulatory and audit requirements.
  • Northern Trust offers a flexible work culture where senior leaders are accessible and movement within the organization is encouraged.

Matching Summary

Match Score: 75

** Northern Trust Corporation is seeking a Senior Director of IT Service Management to lead enterprise-wide IT service management strategy and transformation initiatives, focusing on ServiceNow as the core platform. The ideal candidate will have extensive experience in IT service management and executive leadership, with a strong emphasis on governance, operational excellence, and customer experience. **

Skills & Requirements

Must-have

  • Enterprise IT Service Management strategy
  • ServiceNow platform ownership
  • Executive governance frameworks
  • Global ITSM transformation leadership
  • Vendor partnership management

Nice-to-have

  • Data-driven decision-making culture
  • Continuous improvement mindset
  • Cross-functional stakeholder influence
  • Inclusive workplace collaboration

Key Requirements

  • 20+ years of IT experience
  • 10+ years in senior service management leadership
  • Deep expertise with ServiceNow as a strategic platform
  • Strong executive presence and board-level communication skills
  • ITIL 4 Managing Professional or Expert certification preferred

Work Rights

Not specified

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