Fnol Cabin Agent

AIG Group

Mexico City, Mexico
1 year in customer support experience
Basic knowledge of insurance and claims processes
Flexibility for shift rotation
The FNOL Cabin Agent provides immediate attention to policyholders during vehicle or home accidents and other emergencies

Job Summary

  • The FNOL Cabin Agent provides immediate attention to policyholders during vehicle or home accidents and other emergencies.
  • The role requires registering new claims, validating policy status, and providing customer service support 24/7.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

The FNOL Cabin Agent provides immediate attention to policyholders during vehicle or home accidents and other emergencies.

Skills & Requirements

Must-have

  • 1 year in customer support experience
  • Basic knowledge of insurance and claims processes
  • Flexibility for shift rotation
  • High empathy and listening skills
  • Microsoft Excel high proficiency

Nice-to-have

  • Ability to work under pressure
  • Problem-solving skills and quick thinking
  • Efficient teamwork capacity
  • Proactive approach to tasks
  • Willingness to learn new systems

Key Requirements

  • 1 year customer support experience
  • Basic insurance and claims knowledge
  • Shift rotation flexibility
  • In-office collaboration requirement

Work Rights

Not specified

Tailored Resume

Cover Letter