Cbs - Cs Specialist (correspondence)

Metropolitan Bank & Trust Company

Makati, Philippines
On-site
Responding to customer correspondences
Email, chat, social media support
Microsoft word, excel, powerpoint proficiency
We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual

Job Summary

  • We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual.
  • Responding and attending to correspondences or requests of cardholders sent via e-mail, chat, social media posts, and other internal applications.
  • Provide quality service to Metrobank and PS Bank branches/clients, by ensuring timely and accurate resolution of card sales, service inquiries, requests, concerns made via call, email, and other correspondences.

Matching Summary

We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual.

Skills & Requirements

Must-have

  • responding to customer correspondences
  • email, chat, social media support
  • Microsoft Word, Excel, PowerPoint proficiency
  • timely and accurate resolution
  • on-site work requirement
  • shifting schedule including weekends

Nice-to-have

  • honing future leaders
  • unlocking your talents
  • giving back to the community
  • customer-oriented mindset

Key Requirements

  • Bachelor’s degree required
  • 1 year customer service experience preferred
  • Excellent oral and written communication skills
  • Amenable to work on site 100%

Work Rights

Not specified

Tailored Resume

Cover Letter