Service Operations Coordinator

KONE International

AUSTIN, TX, USA
Base: $58,600 – $76,900; bonus/equity: 5% target i...
Service business tendered repair process
Booking secured quoted repair orders in sap
Initiate invoice downpayments
The Service Operations Coordinator will provide specialized support to the Service Business tendered repair process, including booking orders, initiating payments, requisitioning parts, and coordinating with customers and operations for planned repairs

Job Summary

  • The Service Operations Coordinator will provide specialized support to the Service Business tendered repair process, including booking orders, initiating payments, requisitioning parts, and coordinating with customers and operations for planned repairs.
  • The role involves interacting with General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and enhance customer communication.
  • KONE offers a competitive salary, flexible work schedule, opportunities to learn and grow, and a comprehensive benefits package including 401K, medical, dental, vision, and more.

Matching Summary

The Service Operations Coordinator will provide specialized support to the Service Business tendered repair process, including booking orders, initiating payments, requisitioning parts, and coordinating with customers and operations for planned repairs.

Salary

Base: $58,600 – $76,900; Bonus/Equity: 5% Target Incentive; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Service Business tendered repair process
  • Booking secured Quoted Repair orders in SAP
  • Initiate invoice downpayments
  • Requisition parts
  • Customer communication and coordination
  • MS Word and Excel proficiency

Nice-to-have

  • Collaborative and supportive work environment
  • Passion for quality and results
  • Commitment to promoting safety culture
  • Appetite for learning new industry

Key Requirements

  • 2+ years of progressive customer service experience
  • High School education or equivalent
  • Proficient in MS Word and Excel
  • Well Organized
  • Customer service mindset

Work Rights

Not specified

Tailored Resume

Cover Letter