Senior Officer/manager, Fraud Team, Contact Center
UOB Group
Respond to scam-related inquiries
Verify case authenticity and completeness
Maintain detailed case records
The role involves responding to scam-related inquiries and ensuring accurate documentation and timely resolution of customer concerns
Job Summary
The role involves responding to scam-related inquiries and ensuring accurate documentation and timely resolution of customer concerns.
Candidates must collaborate with internal stakeholders to track case progress and ensure actions are completed within defined service turnaround times.
UOB is an equal opportunity employer that values honesty, enterprising spirit, unity, and commitment to long-term success.
Matching Summary
The role involves responding to scam-related inquiries and ensuring accurate documentation and timely resolution of customer concerns.
Skills & Requirements
Must-have
Respond to scam-related inquiries
Verify case authenticity and completeness
Maintain detailed case records
Adhere to fraud investigation protocols
Work under pressure managing multiple cases
Nice-to-have
Multilingual capabilities preferred
Strong empathy and professionalism
Customer-first mindset
Willingness to learn new policies
Experience in financial services environment
Key Requirements
Diploma or equivalent qualification
Minimum 1 year customer service experience (advantage)
Familiarity with fraud case management systems (plus)
Intermediate computer skills including Microsoft Office
Willingness to work shifts, weekends, and public holidays