Digital Fraud Inwards Inbound

756

Sydney, Australia
Hybrid
High volume call centre environment
Handling inbound and outbound calls
Digital fraud detection analysis
The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected

Job Summary

  • The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected.
  • This is a phone-based customer service role supporting victims of Digital Fraud, requiring excellent customer service and innovation.
  • Success requires emotional resilience, strong communication skills, and the ability to remain calm under pressure when handling high volumes of customer interactions.

Matching Summary

The Fraud and Scams team safeguards customers by preventing fraudulent and scam-related activities and providing support to those affected.

Skills & Requirements

Must-have

  • High volume call centre environment
  • Handling inbound and outbound calls
  • Digital fraud detection analysis
  • Emotional resilience under pressure
  • Strong problem-solving capability

Nice-to-have

  • Think outside the box solutions
  • Perform well in ambiguous environment
  • Passion to inspire customer confidence

Key Requirements

  • 12-month max term contract
  • Full time (38 hours per week)
  • Willing to work rotating roster
  • In office attendance for first 12 weeks
  • High level of personal integrity
  • Commitment to confidentiality and privacy

Work Rights

Not specified

Tailored Resume

Cover Letter