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Otis is seeking a Responsable Performance & Qualité Opérationnelle to enhance operational performance and customer satisfaction within their Installation and Services teams in Nanterre, France. The ideal candidate will have a strong operational background and experience in quality management, particularly in a multi-site environment, and will actively engage with teams to drive continuous improvement.
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Job Summary
Accompany Installation and Services teams in improving operational performance and customer satisfaction.
Drive performance indicators, lead continuous improvement initiatives, and contribute directly to the quality of service delivered to clients.
Ensure the maintenance of ISO 9001 certification and the Elevator Directive (Module H).
Matching Summary
Match Score: 75
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Otis is seeking a Responsable Performance & Qualité Opérationnelle to enhance operational performance and customer satisfaction within their Installation and Services teams in Nanterre, France. The ideal candidate will have a strong operational background and experience in quality management, particularly in a multi-site environment, and will actively engage with teams to drive continuous improvement.
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Skills & Requirements
Must-have
Analyze operational KPIs
Develop action plans
Improve customer satisfaction
Manage ISO 9001 certification
Conduct process audits
Nice-to-have
Cross-functional collaboration
Challenge operational directors
Engage with field teams
Key Requirements
Bac+5 or equivalent experience
Proven experience in operational, services, maintenance, or multi-site environments