This role provides direct post-sales systems on-site technical support to ensure customer satisfaction and loyalty within a global edge-to-cloud company
Job Summary
This role provides direct post-sales systems on-site technical support to ensure customer satisfaction and loyalty within a global edge-to-cloud company.
The position requires applying advanced subject matter knowledge to solve complex business issues involving standard industry servers and specialized clustered environments.
HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing along with specific programs for personal and professional career development.
Matching Summary
This role provides direct post-sales systems on-site technical support to ensure customer satisfaction and loyalty within a global edge-to-cloud company.
Salary
Base: USD 92,600 - 213,500 annually; Bonus/Equity: Variable incentives may also be offered; Benefits: Comprehensive suite of health, financial, and emotional wellbeing support
Skills & Requirements
Must-have
TS/SCI clearance with Full Scope Poly
US Citizenship required
Onsite work in San Antonio TX
Level 1 IT support processes
ServiceNow Jira Salesforce familiarity
LAN WAN VPN DNS TCP/IP knowledge
Nice-to-have
Mentoring less-experienced team members
Strategic account relationship development
Value Based Delivery account plans
Critical thinking and problem-solving
Cross-functional team collaboration
Customer experience management skills
Key Requirements
Bachelor's degree preferred or Associate degree with 1-3 years experience
Must possess TS/SCI clearance with Full Scope Polygraph
Must be a US Citizen
Available for various fixed day evening and weekend shifts