Specialist, Servicenow Platform Operations - Instance Management

MSD & Co., Inc., Rahway, New Jersey, USA

Hyderabad, India
Hybrid
Servicenow platform
Tier 2 and tier 3 support
Service catalog items
Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches

Job Summary

  • Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.
  • Provide tier 2 and tier 3 operational support for ServiceNow applications, coordinate problem investigations, and support release activities.
  • Be part of a dynamic team focused on creating innovative solutions that save and improve lives through advanced technology and global collaboration.

Matching Summary

Join a global healthcare biopharma company with a 130-year legacy, driven by digital technology and data-backed approaches.

Skills & Requirements

Must-have

  • ServiceNow platform
  • Tier 2 and Tier 3 support
  • Service Catalog Items
  • Update sets and configurations
  • Instance cloning and data migration
  • SDLC and technical documentation

Nice-to-have

  • Digital transformation journey
  • Data-backed approaches
  • Agile development methodologies
  • Global collaboration
  • Sense of belonging

Key Requirements

  • 3+ years ServiceNow support experience
  • CMDB, ITSM, Flows/sub-flows/flow actions expertise
  • ServiceNow Certified System Admin (CSA)
  • ITIL processes and best practices knowledge
  • Bachelor's degree in Computer Science or IT

Work Rights

Not specified

Tailored Resume

Cover Letter