Program Manager - Customer Experience

Canva

Berlin, Germany
Equity pyckages included; annual vibe & thrive all...
Hybrid
Fluent in german and english
Experience in customer experience strategy
Proven track record launching initiatives from scratch
Canva is seeking a Program Manager for Customer Experience in Berlin, focusing on enhancing support services tailored for German users. The role involves defining and executing support strategies that resonate locally while leveraging global capabilities, ideal for candidates with a background in customer experience and strong communication skills

Job Summary

  • This role focuses on defining and executing a local support strategy for German users while leveraging Canva's global capabilities.
  • The successful candidate will act as a user voice advocate, bridging local priorities with global User Voice processes to improve service quality.
  • Canva offers equity packages, inclusive parental leave, and an annual Vibe & Thrive allowance to support employee wellbeing and growth.

Matching Summary

Match Score: 85

Canva is seeking a Program Manager for Customer Experience in Berlin, focusing on enhancing support services tailored for German users. The role involves defining and executing support strategies that resonate locally while leveraging global capabilities, ideal for candidates with a background in customer experience and strong communication skills.

Salary

Equity packages included; Annual Vibe & Thrive allowance; Flexible leave options

Skills & Requirements

Must-have

  • Fluent in German and English
  • Experience in customer experience strategy
  • Proven track record launching initiatives from scratch
  • Strong problem solving in ambiguous environments
  • Ability to work independently with cross-functional teams

Nice-to-have

  • Bias to action and impact measurement
  • Exceptional storytelling and communication skills
  • Experience in tech or SaaS support operations
  • Comfort working across cultures and time zones
  • Passion for user voice advocacy

Key Requirements

  • Relevant experience in customer experience or service design roles
  • Demonstrated impact on support strategy execution
  • Fluency in both German and English languages

Work Rights

Not specified

Tailored Resume

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