Work Force Manager- Life & Annuity Contact Center

DXC Technology

Nashville, TN, United States
Hybrid
Workforce management experience
Leadership in contact center
Forecasting and scheduling expertise
DXC Technology helps global companies modernize IT and optimize data architectures

Job Summary

  • DXC Technology helps global companies modernize IT and optimize data architectures.
  • The role oversees day-to-day operations of the contact center workforce management team.
  • Candidates will work in a hybrid office environment promoting collaboration and flexibility.

Matching Summary

DXC Technology helps global companies modernize IT and optimize data architectures.

Skills & Requirements

Must-have

  • Workforce management experience
  • Leadership in contact center
  • Forecasting and scheduling expertise

Nice-to-have

  • Strong communication skills
  • Creative problem solving
  • Experience with telephony systems

Key Requirements

  • Bachelor's degree or equivalent experience
  • Nine years of workforce management experience
  • Five years of leadership experience in large organizations

Work Rights

Not specified

Tailored Resume

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