Consumer Engagement Representative

HumanPanorama

Arizona, US
Base: $40,000 - $52,300 py; bonus/equity: eligible...
Hybrid
Customer service experience
Microsoft office suite proficiency
Navigating multiple systems
Oversees enrollment, education, engagement, and activation responsibilities for client groups and products

Job Summary

  • Oversees enrollment, education, engagement, and activation responsibilities for client groups and products.
  • Performs basic administrative, clerical, operational, customer support, and computational tasks on routine assignments.
  • Contributes to business strategy by understanding benefit offerings, identifying education opportunities, and directing clients on resource use.

Matching Summary

Oversees enrollment, education, engagement, and activation responsibilities for client groups and products.

Salary

Base: $40,000 - $52,300 per year; Bonus/Equity: Eligible for bonus incentive plan; Benefits: Medical, dental, vision, 401(k), time off, disability, life insurance

Skills & Requirements

Must-have

  • Customer service experience
  • Microsoft Office Suite proficiency
  • Navigating multiple systems
  • Remote work environment
  • Inbound/outbound telephonic calls

Nice-to-have

  • Passion for improving consumer experiences
  • High volume call center experience
  • Bilingual Spanish fluency

Key Requirements

  • Customer service experience in a telephonic based environment
  • Intermediate Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint
  • Ability to troubleshoot and resolve basic technical difficulties in a remote environment
  • 1+ year experience with assisting members via high volume call center environment
  • Associate's or Bachelor's degree
  • Sales experience
  • Bilingual (speaks, read fluently in Spanish)

Work Rights

Not specified

Tailored Resume

Cover Letter