Manager, Control & Governance, Contact Center

UOB Group

Singapore
Minimum 5 years of experience
Bachelor degree required
Knowledge of banking processes
The role involves validating critical customer instructions such as stop payments and fund recalls by retrieving interaction recordings

Job Summary

  • The role involves validating critical customer instructions such as stop payments and fund recalls by retrieving interaction recordings.
  • Candidates must perform Day-2 checks on approved requests to ensure adherence to business unit guidelines and management policies.
  • The position requires analyzing statistical reports and using quality monitoring data to track team and individual performance levels.

Matching Summary

The role involves validating critical customer instructions such as stop payments and fund recalls by retrieving interaction recordings.

Skills & Requirements

Must-have

  • Minimum 5 years of experience
  • Bachelor Degree required
  • Knowledge of banking processes
  • Experience with CRM systems
  • Quality monitoring standards

Nice-to-have

  • Strong interpersonal skills
  • Customer service mindset
  • Ability to work independently
  • Team collaboration skills
  • Problem solving abilities

Key Requirements

  • Minimum 5 years of experience
  • Bachelor Degree qualification
  • Banking and card process knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter