Global Head Of Customer Experience

GE HealthCare UK

Multiple Locations
Base: $200,000.00-$300,000.00 annual; bonus/equity...
Hybrid
Order to cash (o2c) process mastery
Global standards deployment
Ai enabled processes
Lead GE HealthCare’s Global Customer Experience organization with a focus on standardizing, digitizing, and continuously improving the end-to-end order to cash (O2C) lifecycle

Job Summary

  • Lead GE HealthCare’s Global Customer Experience organization with a focus on standardizing, digitizing, and continuously improving the end-to-end order to cash (O2C) lifecycle.
  • Set global standards, deploy AI enabled processes, and drive cultural transformation across regions and business units to deliver best in industry customer experience, operational agility, and cash velocity.
  • Build and lead a high-performing global Center of Excellence (CoE) focused on CX design, order operations, data/analytics, AI/automation, and Lean principles.

Matching Summary

Lead GE HealthCare’s Global Customer Experience organization with a focus on standardizing, digitizing, and continuously improving the end-to-end order to cash (O2C) lifecycle.

Salary

Base: $200,000.00-$300,000.00 Annual; Bonus/Equity: performance based incentive compensation; Benefits: competitive benefits package

Skills & Requirements

Must-have

  • Order to Cash (O2C) process mastery
  • Global standards deployment
  • AI enabled processes
  • Cultural transformation
  • Supply chain process management
  • Change leadership in matrixed environment

Nice-to-have

  • People development and engagement
  • Passion for continuous improvement
  • Comfortable with ambiguity
  • Relentless in driving action
  • AI ethics and governance knowledge

Key Requirements

  • 10+ years progressive leadership experience
  • 3-5+ years leading AI/automation at enterprise scale
  • Demonstrated large-scale transformation success
  • Deep expertise in ERP/OMS and CRM platforms
  • Bachelor’s degree required; MBA preferred
  • Six Sigma Black Belt and/or CCXP preferred

Work Rights

Not specified

Tailored Resume

Cover Letter