Confident credit professional with heartland knowledge
Sound lending decision making under pressure
Queue management and workflow prioritisation
This role guides a team of Credit Managers to deliver high-quality credit outcomes across Personal and Motor Lending
Job Summary
This role guides a team of Credit Managers to deliver high-quality credit outcomes across Personal and Motor Lending.
The successful candidate will balance operational delivery with people leadership, including managing escalations and continuous improvement initiatives.
Heartland offers real opportunities for learning, career development, and shaping smarter processes in a digital-first environment.
Matching Summary
This role guides a team of Credit Managers to deliver high-quality credit outcomes across Personal and Motor Lending.
Skills & Requirements
Must-have
Confident credit professional with Heartland knowledge
Sound lending decision making under pressure
Queue management and workflow prioritisation
Delegated Lending Authority co-signing experience
Team leadership and coaching capabilities
Nice-to-have
Continuous improvement mindset
Customer-focused service delivery
Strong relationship building skills
Ability to stay calm during busy periods
Experience with auto-decisioning enhancements
Key Requirements
Strong knowledge of Heartland systems and policies