Manager, Technical Support Engineering – Workday Platform

Workday

Not specified; not specified; not specified
Hybrid (50% in-office time required per quarter)
Workday prism analytics expertise
Sql and python data analysis
Distributed systems debugging
Workday is seeking a Manager for Technical Support Engineering specifically for its Analytics Platform. The role encompasses leading a global team, ensuring customer satisfaction, and driving technical excellence in analytics support. ###

Job Summary

  • This role blends people leadership, technical depth, and strategic collaboration to deliver world-class support to Workday customers.
  • The company is a Fortune 500 leading AI platform obsessed with making hard work pay off for its people and customers.
  • Candidates will lead a global team while participating in a 24x7 on-call rotation and defining clear escalation paths for critical incidents.

Matching Summary

Match Score: 85

Workday is seeking a Manager for Technical Support Engineering specifically for its Analytics Platform. The role encompasses leading a global team, ensuring customer satisfaction, and driving technical excellence in analytics support. ###

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • SQL and Python data analysis
  • Distributed systems debugging
  • 24x7 on-call rotation management
  • Team leadership in technical support

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism
  • Experience with Jupyter Notebooks
  • Strong communication of insights
  • Inclusive collaborative culture building

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years experience in technical support or analytics
  • 2+ years leading technical teams

Work Rights

Not specified

Tailored Resume

Cover Letter