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Mvrcareers is seeking a Receptionist for their resort, responsible for guest check-in/check-out, managing guest inquiries, and ensuring high levels of satisfaction. The ideal candidate should be fluent in multiple languages, possess excellent hospitality skills, and have a background in hotel or tourism.
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Job Summary
Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures.
Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner.
Maintain an attitude and commitment to provide excellent service to all customers and associates.
Matching Summary
Match Score: 75
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Mvrcareers is seeking a Receptionist for their resort, responsible for guest check-in/check-out, managing guest inquiries, and ensuring high levels of satisfaction. The ideal candidate should be fluent in multiple languages, possess excellent hospitality skills, and have a background in hotel or tourism.
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Skills & Requirements
Must-have
Handle guest check-in and checkout
Professional telephone etiquette
Maintain personal hygiene and uniform
Ensure front desk cleanliness
Handle guest complaints professionally
Basic knowledge of resort rates and discounts
Answering calls and recording requests
Nice-to-have
Resort ambassador promoting outlets
Proactive and flexible approach to work
Attitude and commitment to excellent service
Respond sensitively to needs and feelings
Maintain working knowledge of MVC product lines
Key Requirements
Hotel /Tourism Degree
Fluent in Spanish, German and English
Basic accounting skills
Working knowledge of Opera/Guestware/Concierge Assistant/Marsha software