This role serves as the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems
Job Summary
This role serves as the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems.
The successful candidate will provide Tier 1 support for desktops, laptops, mobile devices, printers, and peripherals while following ITIL best practices.
Kaseya is a high-growth technology company backed by Insight Venture Partners that manages over 15 million endpoints worldwide.
Matching Summary
This role serves as the first point of contact for troubleshooting and resolving IT issues via phone, email, chat, and ticketing systems.
Skills & Requirements
Must-have
Microsoft 365 troubleshooting
Windows OS and Mac OS support
Active Directory management
TCP/IP DNS DHCP networking
ITSM tools and ticketing systems
Nice-to-have
Excellent communication skills
Ability to work independently
Experience supporting global teams
Fast-paced environment adaptability
Key Requirements
1–3 years of experience in Help Desk or IT Support
CompTIA A+ certification preferred
ITIL Foundation certification preferred
Microsoft Certified: Modern Desktop Administrator Associate preferred