Not specified; not specified; medical, dental, vis...
Not specified (assumed to be hybrid based on typical roles in customer service).
Superior customer service skills
Verbal communication proficiency
Outbound call handling experience
Newrez is seeking a Verbal Complaint Specialist I to enhance customer experience by addressing and resolving consumer complaints in the Performing Loan Servicing division. The role emphasizes superior customer service skills, problem-solving abilities, and effective communication to prevent escalations and ensure consumer satisfaction
Job Summary
The Verbal Complaint Specialist I is responsible for investigating and resolving consumer complaints related to performing loan servicing before they escalate.
Employees must make outbound calls within 24 hours of receiving a complaint and provide status updates every three days until resolution.
The company offers a comprehensive benefits package including medical insurance, 401(k) matching, and paid volunteer time off.
Matching Summary
Match Score: 85
Newrez is seeking a Verbal Complaint Specialist I to enhance customer experience by addressing and resolving consumer complaints in the Performing Loan Servicing division. The role emphasizes superior customer service skills, problem-solving abilities, and effective communication to prevent escalations and ensure consumer satisfaction.
Salary
Not specified; Not specified; Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement