Reservation Agent

Mondrian Singapore Duxton

Singapore, Singapore
On-site
Handle room reservation enquiries
Maintain accurate reservation records
Maximize hotel revenue potential
Mondrian Singapore Duxton is seeking a Reservation Agent to manage room reservations and maximize hotel revenue while providing excellent customer service. The ideal candidate should have prior experience in the hospitality industry, particularly in reservations or front desk roles, and possess strong communication skills

Job Summary

  • Handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay.
  • Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service.
  • To be fully knowledgeable in the operation, functionality and standards required in using Opera and TARS System.

Matching Summary

Match Score: 85

Mondrian Singapore Duxton is seeking a Reservation Agent to manage room reservations and maximize hotel revenue while providing excellent customer service. The ideal candidate should have prior experience in the hospitality industry, particularly in reservations or front desk roles, and possess strong communication skills.

Skills & Requirements

Must-have

  • Handle room reservation enquiries
  • Maintain accurate reservation records
  • Maximize hotel revenue potential
  • Provide excellent customer service
  • Proficiency in reservation systems
  • Strong communication skills

Nice-to-have

  • Passionate about hospitality
  • Deliver exceptional guest service
  • Positive attitude
  • Team player

Key Requirements

  • Previous experience in reservations or front desk
  • Proficiency in Microsoft Office Suite
  • Ability to work flexible hours

Work Rights

Not specified

Tailored Resume

Cover Letter