Customer Service Representative Leadership

Stone House Animal Hospital

Base: $22-$25ph; bonus: up to $2,500 sign-on bonus...
2+ years veterinary reception experience
Leadership and team mentoring skills
Veterinary software proficiency (cornerstone, ezy vet)
This role involves leading and mentoring the reception team to ensure smooth daily operations within a fast-paced veterinary hospital

Job Summary

  • This role involves leading and mentoring the reception team to ensure smooth daily operations within a fast-paced veterinary hospital.
  • Candidates will be responsible for managing appointment scheduling, client billing, and handling escalated concerns with empathy and professionalism.
  • The position offers competitive pay ranging from $22 to $25 per hour, along with a sign-on bonus of up to $2,500 based on experience.

Matching Summary

This role involves leading and mentoring the reception team to ensure smooth daily operations within a fast-paced veterinary hospital.

Salary

Base: $22-$25/hr; Bonus: Up to $2,500 sign-on bonus; Benefits: Health, dental, vision, PTO, 401(k) matching

Skills & Requirements

Must-have

  • 2+ years veterinary reception experience
  • Leadership and team mentoring skills
  • Veterinary software proficiency (Cornerstone, Ezy Vet)
  • High-volume appointment scheduling management
  • Client billing and payment processing expertise

Nice-to-have

  • Compassionate approach to emotional situations
  • Strong multitasking in fast-paced environment
  • Experience with hospital inventory coordination
  • Ability to troubleshoot scheduling conflicts
  • Professional communication across all channels

Key Requirements

  • 2+ years of veterinary reception or customer service experience
  • Demonstrated ability to lead and inspire a team
  • Competency with veterinary software systems like Cornerstone or Ezy Vet

Work Rights

Not specified

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