Field Service Engineer

Carl Zeiss Pty Ltd

Ahmedabad, India
Fully remote
Ophthalmology/microsurgery equipment maintenance
System level troubleshooting
Customer interface and satisfaction
Maintains Ophthalmology/Microsurgery equipment and provides daily interface with doctors and technicians on equipment status issues

Job Summary

  • Maintains Ophthalmology/Microsurgery equipment and provides daily interface with doctors and technicians on equipment status issues.
  • Performs total system level troubleshooting on complex multi-symptom problems, including diagnosing and resolving technical issues relating to IT networks, servers, and cloud-based technologies.
  • Assists in the growth and direction of business in the geographic area while acting to ensure satisfaction to primary customers.

Matching Summary

Maintains Ophthalmology/Microsurgery equipment and provides daily interface with doctors and technicians on equipment status issues.

Skills & Requirements

Must-have

  • Ophthalmology/Microsurgery equipment maintenance
  • System level troubleshooting
  • Customer interface and satisfaction
  • Remote service delivery
  • IT network and cloud support

Nice-to-have

  • Business growth assistance
  • Effective knowledge sharing
  • Tactful conflict resolution

Key Requirements

  • BE in Electrical/Electronics/Instrumentation/Biomedical or equivalent
  • Minimum 4+ years of relevant experience
  • Proficiency in English and Computer Skills
  • Excellent communication, listening and interpersonal skills
  • Strong customer skills

Work Rights

Not specified

Tailored Resume

Cover Letter