Technical Account Manager

Stanley Black & Decker, Inc

Marietta, GA, US
Competitive salary; benefits: medical, dental, lif...
Hybrid
Bachelor's degree or equivalent experience
Two years of work experience
Troubleshoot software and hardware over phone
Technical Account Managers serve as the primary customer liaison for all post-sales activities within CribMaster, ensuring strong relationships and issue resolution

Job Summary

  • Technical Account Managers serve as the primary customer liaison for all post-sales activities within CribMaster, ensuring strong relationships and issue resolution.
  • The role requires a deep knowledge of CribMaster's software and hardware offerings to facilitate critical projects such as hardware conversions and large-scale upgrades.
  • Candidates will receive a competitive salary and comprehensive benefits including medical, dental, vision, disability, 401(k), and tuition reimbursement.

Matching Summary

Technical Account Managers serve as the primary customer liaison for all post-sales activities within CribMaster, ensuring strong relationships and issue resolution.

Salary

Competitive salary; Benefits: Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, tuition reimbursement; Discounts on tools and partner programs

Skills & Requirements

Must-have

  • Bachelor's Degree or equivalent experience
  • Two years of work experience
  • Troubleshoot software and hardware over phone
  • Independent decision making on problem solving
  • Outstanding customer relationship skills

Nice-to-have

  • Can-do attitude and self-starter mentality
  • Experience with SQL, Access, MSSQL, and Excel
  • Familiarity with manufacturing and inventory systems
  • Working experience with Salesforce
  • Understanding of CribMaster or inventory management software

Key Requirements

  • Bachelor's Degree or equivalent experience
  • Two years of work experience
  • Demonstrated ability to troubleshoot software and hardware

Work Rights

Not specified

Tailored Resume

Cover Letter