It Support Specialist

Penn State

State College, PA, USA
Base: $46,400.00 - $74,000.00; bonus/equity: not s...
Hybrid
Siemens teamcenter plm support
Cad software troubleshooting
Oracle databases and apache tomcat
Penn State is seeking an experienced IT Support Specialist to join their Product Lifecycle Management (PLM) and Computer-Aided Design (CAD) Tools Team at the Applied Research Laboratory (ARL) in State College, PA. The position emphasizes customer service, technical support, and collaboration within a research environment, with options for hybrid working arrangements

Job Summary

  • The role involves providing technical support to users for engineering design tools and Siemens Teamcenter PLM at the Applied Research Laboratory.
  • Candidates must be able to diagnose and resolve issues using established protocols while maintaining strict security policies and documentation standards.
  • Penn State offers a competitive benefits package including comprehensive medical coverage and a generous 75% tuition discount for employees and families.

Matching Summary

Match Score: 85

Penn State is seeking an experienced IT Support Specialist to join their Product Lifecycle Management (PLM) and Computer-Aided Design (CAD) Tools Team at the Applied Research Laboratory (ARL) in State College, PA. The position emphasizes customer service, technical support, and collaboration within a research environment, with options for hybrid working arrangements.

Salary

Base: $46,400.00 - $74,000.00; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, retirement plans, paid time off, 75% tuition discount

Skills & Requirements

Must-have

  • Siemens Teamcenter PLM support
  • CAD software troubleshooting
  • Oracle databases and Apache Tomcat
  • Atlassian Jira ticketing systems
  • Security policy implementation
  • Hardware and software inventory tracking

Nice-to-have

  • VMWare virtual machine management
  • Microsoft Project and Visio proficiency
  • Supervisory experience with staff hiring
  • Secret level clearance eligibility
  • Transitioning military member welcome

Key Requirements

  • U.S. citizenship required
  • Ability to obtain government security clearance
  • Associate Degree or GED plus relevant experience
  • 2+ years experience for Intermediate; 4+ for Senior
  • Successful background check completion

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter