Product Support Manager - Oil And Gas

Caterpillar of Australia

Houston, TX, United States
$159,120.00 - $238,680.00 py
On-site
Technical support for products
Problem solving and quality implementation
Service level standards
The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services

Job Summary

  • The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.
  • Caterpillar's Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership.
  • Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Matching Summary

The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.

Salary

$159,120.00 - $238,680.00

Skills & Requirements

Must-have

  • Technical support for products
  • Problem solving and quality implementation
  • Service level standards
  • Customer issue resolution
  • Product improvement implementation
  • Organizational product knowledge

Nice-to-have

  • Customer focus and satisfaction
  • Service excellence delivery
  • Effective communication skills
  • Relationship management techniques

Key Requirements

  • Experience in the oil and gas industry
  • Experience with direct sales

Work Rights

Not specified

Tailored Resume

Cover Letter