Customer Service Senior Executive

Pierre Fabre

Not specified
D2c order management experience
B2b customer order handling
Fluent in oral and written english
Pierre Fabre is seeking a Customer Service Senior Executive to manage D2C and B2B order processes, enhance operational efficiency, and improve customer satisfaction. The ideal candidate should have over three years of experience in customer service or sales operations, preferably within the FMCG or cosmetics sectors, and possess strong problem-solving and communication skills

Job Summary

  • Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world.
  • The role involves managing D2C and B2B order processes across multiple platforms.
  • The company values diversity and is recognized as one of the World's Best Employers 2021.

Matching Summary

Match Score: 75

Pierre Fabre is seeking a Customer Service Senior Executive to manage D2C and B2B order processes, enhance operational efficiency, and improve customer satisfaction. The ideal candidate should have over three years of experience in customer service or sales operations, preferably within the FMCG or cosmetics sectors, and possess strong problem-solving and communication skills.

Skills & Requirements

Must-have

  • D2C order management experience
  • B2B customer order handling
  • Fluent in oral and written English
  • Experience with ERP systems

Nice-to-have

  • Ability to drive continuous improvements
  • Strong problem-solving capabilities
  • Customer-centric approach

Key Requirements

  • 3+ years in customer service or sales operation
  • Experience in personal care or cosmetics preferred

Work Rights

Not specified

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