The Sr. Analyst, Site Operations & Performance acts as a performance site performance expert, monitoring the health of our website and mobile app to ensure a seamless customer journey
Job Summary
The Sr. Analyst, Site Operations & Performance acts as a performance site performance expert, monitoring the health of our website and mobile app to ensure a seamless customer journey.
This role serves as the critical technical bridge between business stakeholders, product and engineering teams to identify, translate, and resolve complex site performance issues.
Key responsibilities include tracking and analyzing critical business metrics, utilizing SRE methodologies for monitoring, and leading incident triage and root cause analysis.
Matching Summary
The Sr. Analyst, Site Operations & Performance acts as a performance site performance expert, monitoring the health of our website and mobile app to ensure a seamless customer journey.
Skills & Requirements
Must-have
Site performance monitoring
Technical root cause analysis
Software Reliability Engineering
Observability tools
Real User Monitoring tools
Customer journey analysis
Nice-to-have
Customer centric focus
Self motivated
Automation opportunities
Ownership and driving results
Interpersonal communication skills
Collaboration and teamwork
Key Requirements
4+ years of experience in eCommerce website engineering
Bachelor's degree in Computer science or related technical field