Technology Service Analyst, As

Deutsche Bank Group

Bangalore, India
Not specified; not specified; comprehensive hospit...
5+ years it incident management experience
Servicenow incident management expertise
24x7 operational support availability
The primary objective is to restore production service as quickly as possible to minimize business disruption and reputational impact

Job Summary

  • The primary objective is to restore production service as quickly as possible to minimize business disruption and reputational impact.
  • The role involves managing high severity incidents, documenting timelines, and facilitating stakeholder communication during bridge calls.
  • Employees receive comprehensive benefits including gender-neutral parental leaves, 100% childcare reimbursement, and sponsorship for industry certifications.

Matching Summary

The primary objective is to restore production service as quickly as possible to minimize business disruption and reputational impact.

Salary

Not specified; Not specified; Comprehensive Hospitalization Insurance, Accident and Term life Insurance, Childcare assistance

Skills & Requirements

Must-have

  • 5+ years IT Incident Management experience
  • ServiceNow Incident Management expertise
  • 24x7 operational support availability
  • ITIL V3/V4 Foundation certification
  • Stakeholder communication skills

Nice-to-have

  • Leadership of technical teams during critical incidents
  • Strong problem-solving and analytical capabilities
  • Experience in large enterprise environments
  • Continuous service improvement activities

Key Requirements

  • 5+ years in IT Incident Management
  • ITIL V3/V4 Foundation certification
  • Expertise in ServiceNow Incident Management

Work Rights

Not specified

Tailored Resume

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