Customer Marketing Manager

Smartcatplatforminc

Boston, United States
On-site
Customer marketing strategy
Lifecycle programs
Customer advocacy programs
Build and scale a customer marketing program that drives expansion, growth, and long-term customer value

Job Summary

  • Build and scale a customer marketing program that drives expansion, growth, and long-term customer value.
  • Own customer marketing strategy focused on expansion, upsell, cross-sell, and retention.
  • Launch and scale customer advocacy programs including case studies, reviews, referrals, and community.

Matching Summary

Build and scale a customer marketing program that drives expansion, growth, and long-term customer value.

Skills & Requirements

Must-have

  • Customer marketing strategy
  • Lifecycle programs
  • Customer advocacy programs
  • B2B SaaS experience

Nice-to-have

  • AI-native organization
  • Global team
  • Growth mindset

Key Requirements

  • Built or scaled customer marketing programs in B2B SaaS
  • Driven measurable customer expansion, upsell, or retention outcomes
  • Partnered closely with Customer Success and Sales teams
  • Developed lifecycle campaigns
  • Created customer stories and advocacy programs
  • Used data to guide decisions

Work Rights

Not specified

Tailored Resume

Cover Letter