The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers
Job Summary
The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers.
Primary responsibilities include enforcing change compliance, reviewing implemented changes, creating and coordinating Change Requests through the CAB, and applying best practices for continuous improvement.
KONE is a global leader in elevators, escalators, and automatic building doors, focused on improving urban life through innovative and sustainable solutions, with a strong emphasis on digital transformation.
Matching Summary
The Change & Release Specialist is responsible for managing requests for change through their lifecycle, assisting with communication, training, stakeholder engagement, and coaching service managers and suppliers.
Skills & Requirements
Must-have
ITIL foundation
DevOps and Agile concepts
ITSM tool knowledge
ServiceNow or Remedyforce
manage requests for change
Change Advisory Board (CAB) meetings
Nice-to-have
continuous improvement
process hygiene
customer focused
curious mindset
innovation
Key Requirements
ITIL foundation
DevOps and Agile concepts/methodology understanding
ITSM tool knowledge
reporting and basic configuration
Strong verbal and written communication skills
proven technical writing abilities
Proficiency with MS Word and MS Excel
Ability to effectively manage multiple priorities
Systematic, disciplined, and analytical approach
Strong organization skills and attention to detail
Teamwork
Time management
Logical and critical thinking
Technical understanding (basic Infra and Application services)