Claims Administrator

SquareTrade Australia

Melbourne, Australia
On-site
Customer service experience
Claims and case management
Advanced microsoft excel skills
Your work will directly impact the customer experience, providing great resolutions to customers whilst working strategically with Manufacturers, Retailers and internal teams

Job Summary

  • Your work will directly impact the customer experience, providing great resolutions to customers whilst working strategically with Manufacturers, Retailers and internal teams.
  • With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored!
  • Benefits include monthly allowances for phone/internet, wellness, and professional development, access to mental health resources, an inclusive hybrid work model, and regular company socials.

Matching Summary

Your work will directly impact the customer experience, providing great resolutions to customers whilst working strategically with Manufacturers, Retailers and internal teams.

Skills & Requirements

Must-have

  • Customer service experience
  • Claims and case management
  • Advanced Microsoft Excel skills
  • Conflict resolution and problem-solving
  • Written and verbal communication

Nice-to-have

  • Customer-first mindset
  • Collaborative and adaptable
  • Continuous improvement focus
  • Empathy and professionalism
  • Knowledge of Australian Consumer Law

Key Requirements

  • 1–3 years customer service or claims experience
  • Strong communication skills
  • Proven conflict resolution abilities
  • Advanced data analysis proficiency
  • Knowledge of Australian Consumer Law (desirable)
  • Relevant higher education qualification (desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter