E-commerce Customer Service Specialist

Husqvarna Forest and Garden

Warszawa, Poland
Hybrid
E-commerce customer support experience
2nd line support
Order data analysis
You will be a part of a finance DTC Team focusing on delivering operational excellence to our locations across Europe

Job Summary

  • You will be a part of a finance DTC Team focusing on delivering operational excellence to our locations across Europe.
  • Your main tasks include participation in establishing new centralized e-commerce processes and working through incoming second line support tickets.
  • Husqvarna Group offers a global dynamic workplace with a lot of potential for a person who is willing to take on responsibility.

Matching Summary

You will be a part of a finance DTC Team focusing on delivering operational excellence to our locations across Europe.

Skills & Requirements

Must-have

  • E-commerce customer support experience
  • 2nd line support
  • Order data analysis
  • Ticketing systems
  • Fluent English C1/C2

Nice-to-have

  • Process optimization
  • Finance process knowledge
  • Product-based company experience

Key Requirements

  • Minimum 2 years e-commerce customer support
  • Handling complex customer cases
  • Analyze and validate order data
  • Basic finance process knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter