Customer Service Team Lead

Solenis

Makati, Philippines
Customer service and order management
Supervisory or leadership role
Crm systems and ms office
Supervise day-to-day operations of the ANZ customer service team, ensuring adherence to company standards and policies

Job Summary

  • Supervise day-to-day operations of the ANZ customer service team, ensuring adherence to company standards and policies.
  • Act as the primary escalation point for complex or high-impact customer issues, ensuring timely and effective resolution.
  • We offer competitive compensation, and numerous opportunities for professional growth and development.

Matching Summary

Supervise day-to-day operations of the ANZ customer service team, ensuring adherence to company standards and policies.

Skills & Requirements

Must-have

  • Customer service and order management
  • Supervisory or leadership role
  • CRM systems and MS Office
  • SAP proficiency
  • ANZ market dynamics

Nice-to-have

  • Leadership and team management
  • Customer-centric mindset
  • Analytical and strategic thinking
  • Adaptability and resilience
  • Good Excel skills

Key Requirements

  • 3–5 years experience in customer service
  • 3-5 years in a supervisory role
  • Bachelors Degree of any field

Work Rights

Not specified

Tailored Resume

Cover Letter