Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and development
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk team while ensuring facility cleanliness.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Billing issue resolution expertise
Front desk staff training and development
Member retention strategy execution
Online reputation management skills
Nice-to-have
Proven fitness industry background
Optimistic and fun work attitude
Team player mindset
Fast-paced environment adaptability
Solution-oriented problem solving
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days