Sr. Technical Support Engineer

HKS

Chicago, Illinois, US
Base: $79-$93k annually; bonus/equity: not specifi...
Fully remote
Windows certification required
5+ years complex it support experience
Remote and onsite technical support
The role serves as a lead for the L2 technical support team, coordinating service responses and liaising between management and staff

Job Summary

  • The role serves as a lead for the L2 technical support team, coordinating service responses and liaising between management and staff.
  • Responsibilities include deploying operating systems, managing IT inventory, and providing walk-up assistance for end-user computing issues.
  • The position offers a comprehensive benefits package including health, dental, vision, and 401(k) plans with a base salary range of $79-$93k.

Matching Summary

The role serves as a lead for the L2 technical support team, coordinating service responses and liaising between management and staff.

Salary

Base: $79-$93k annually; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401(k), life insurance, paid time off

Skills & Requirements

Must-have

  • Windows certification required
  • 5+ years complex IT support experience
  • Remote and onsite technical support

Nice-to-have

  • Eager to learn and innovate
  • Strong customer service skills
  • Ability to work independently

Key Requirements

  • Professional degree or equivalent experience
  • Microsoft or CompTIA certification
  • 5+ years supporting complex IT systems

Work Rights

Not specified

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