Assistant Manager, Laca Product Analytics & Optimization

Western Union

Mexico City, Mexico
Hybrid
Drive product analytics
Production quality management
Experience optimization
Drive product analytics, production quality management, and experience optimization for our LACA digital experience

Job Summary

  • Drive product analytics, production quality management, and experience optimization for our LACA digital experience.
  • Collaborate closely with regional product leadership and cross-functional teams to deliver seamless, reliable, and world-class customer experience.
  • Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities.

Matching Summary

Drive product analytics, production quality management, and experience optimization for our LACA digital experience.

Skills & Requirements

Must-have

  • Drive product analytics
  • Production quality management
  • Experience optimization
  • Identify and resolve critical issues
  • Mobile/web testing
  • Error monitoring and stability management
  • Funnel performance tracking

Nice-to-have

  • Customer obsessed
  • Globally diverse organization
  • Thrive in a recognized culture
  • Moving money for better

Key Requirements

  • 3+ years of experience in product management, QA, or related discipline
  • Focus on digital products (mobile/web) and/or business data analyst/consultant
  • Proven ability to test, identify, and resolve issues in live production environments
  • Strong analytical skills with experience in funnel analysis and performance tracking
  • Comfortable working cross-functionally with engineering, operations, and product leadership
  • Capable of preparing cost-benefit analysis and documenting business cases
  • Excellent problem-solving, communication, and organizational skills
  • Ability to balance proactive issue detection with long-term platform and product stability goals

Work Rights

Not specified

Tailored Resume

Cover Letter