Help Desk Specialist Tier I

United States Capitol Police

Unknown, Unknown, USA
Base: $41,400 - $82,600; bonus/equity: not specifi...
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Tier i help desk
Symantec service desk ticketing system
Microsoft windows 11
** The United States Capitol Police is seeking a Tier I Help Desk Specialist to provide IT support as the first point of contact for customers. This role, which requires US citizenship and strong customer service skills, offers a blend of onsite and remote work opportunities and comes with a comprehensive benefits package. **

Job Summary

  • Serve as the primary contact for OIS service requests via email, phone, and in-person interactions.
  • Join the Office of Information Services (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist.
  • Our broad and competitive mix of benefits options is designed to support and protect employees and their families.

Matching Summary

Match Score: 75

** The United States Capitol Police is seeking a Tier I Help Desk Specialist to provide IT support as the first point of contact for customers. This role, which requires US citizenship and strong customer service skills, offers a blend of onsite and remote work opportunities and comes with a comprehensive benefits package. **

Salary

Base: $41,400 - $82,600; Bonus/Equity: Not specified; Benefits: Comprehensive benefits including healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits

Skills & Requirements

Must-have

  • Tier I Help Desk
  • Symantec Service Desk ticketing system
  • Microsoft Windows 11
  • Microsoft Office 365
  • Exchange/Outlook troubleshooting
  • fast-paced environment

Nice-to-have

  • customer service skills
  • IT service management best practices
  • process improvement suggestions
  • continuous growth culture

Key Requirements

  • US Citizenship required
  • Pass OBIC Criminal Check
  • 3+ years of experience in IT support
  • Experience with help desk ticketing systems

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter