Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (servicing) | Bradford

Santander UK

Bradford, United Kingdom
Base: £25,000; bonus/equity: up to £1,920 discreti...
Hybrid
Excellent verbal and written communication skills
Extensive computer and numeracy skills
Ability to navigate multiple systems simultaneously
The role involves handling customer and third-party mortgage or loan queries and transactions over the phone while inspiring customers to embrace digital evolution

Job Summary

  • The role involves handling customer and third-party mortgage or loan queries and transactions over the phone while inspiring customers to embrace digital evolution.
  • Employees are expected to identify vulnerability and detect potential fraud to keep customers and the bank safe during interactions.
  • The position offers a hybrid working pattern with a starting salary of £27,420 including base pay, flexible benefits, and performance bonuses.

Matching Summary

The role involves handling customer and third-party mortgage or loan queries and transactions over the phone while inspiring customers to embrace digital evolution.

Salary

Base: £25,000; Bonus/Equity: Up to £1,920 discretionary performance related bonus; Benefits: £500 annual cash allowance plus pension and healthcare

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • Extensive computer and numeracy skills
  • Ability to navigate multiple systems simultaneously
  • Passion for delivering outstanding service

Nice-to-have

  • Excellent attention to detail
  • Ability to thrive in a fast-paced environment
  • Adaptability to change and innovation

Key Requirements

  • Right to work in the UK
  • Completion of onsite training (approx. 12 weeks)

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter