Service Delivery Manager

EOS IT Solutions

Singapore, Singapore
On-site
Client collaboration
Service reviews
Data-driven decisions
EOS IT Solutions is seeking a Service Delivery Manager in Singapore to oversee client operations, ensuring high levels of customer satisfaction and continuous improvement. The ideal candidate will have over five years of experience in service management, strong leadership skills, and a proactive, data-driven approach

Job Summary

  • The Service Delivery Manager will be actively involved in all aspects of operations from client program planning, development, and evaluation, driving meetings globally, assigning action items and establishing timelines.
  • Effectively collaborate with the client to develop the account, exceed the client’s expectations, while working within the agreement of the current scope of work.
  • Manage all communication with staff and maintain knowledge of all employee performance and ensure achievement of all business objectives.

Matching Summary

Match Score: 85

EOS IT Solutions is seeking a Service Delivery Manager in Singapore to oversee client operations, ensuring high levels of customer satisfaction and continuous improvement. The ideal candidate will have over five years of experience in service management, strong leadership skills, and a proactive, data-driven approach.

Skills & Requirements

Must-have

  • client collaboration
  • service reviews
  • data-driven decisions
  • global operations
  • continuous improvement
  • staff communication
  • project implementation
  • process documentation
  • customer service
  • budget reporting
  • team management
  • on-boarding new members

Nice-to-have

  • family run business
  • forward-thinking solutions
  • trusted transparency
  • positive and fun working atmosphere

Key Requirements

  • 5+ years' experience in service management
  • Executive level leadership experience
  • Presenting to executive level customers
  • Automating and innovating processes
  • Proactive and data driven
  • Strong influencing, negotiation, and decision-making skills

Work Rights

Not specified

Tailored Resume

Cover Letter