This role serves as a trusted resource for customers leveraging the platform to scale their cloud go-to-market efforts through a low-touch, one-to-many motion
Job Summary
This role serves as a trusted resource for customers leveraging the platform to scale their cloud go-to-market efforts through a low-touch, one-to-many motion.
The successful candidate will collaborate closely with Account Managers to address retention risks and partner with counterparts to ensure seamless customer support experiences.
AppDirect fosters a values-driven culture that enables employees to be seen, be themselves, and do their best work while supporting millions of subscriptions worldwide.
Matching Summary
This role serves as a trusted resource for customers leveraging the platform to scale their cloud go-to-market efforts through a low-touch, one-to-many motion.
Skills & Requirements
Must-have
3+ years customer success experience
SaaS or cloud industry background
Strong understanding of GTM strategies
Analytical mindset for data interpretation
Experience managing diverse customer portfolios
Nice-to-have
CRM platform experience like Salesforce
Familiarity with Gainsight or Churnzero
Excellent communication and presentation skills
Ability to thrive in fast-paced environment
Knowledge of AWS, Google Cloud, Microsoft
Key Requirements
3+ years experience in customer success or account management
Proven track record driving successful customer outcomes