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Xylem Inc. is seeking a bilingual Customer Support Specialist to join their team in Saint-Augustin-de-Desmaures, Quebec. The role involves providing exceptional customer service, managing orders, and supporting engineering projects, all while being a key point of contact for customers.
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Job Summary
As a Customer Support Specialist, you are one of the first points of contact for our clients, assisting them with their requests, orders, projects, technical questions, and administrative follow-up.
Your responsibilities include providing high-quality bilingual customer service via phone, email, and internal tools, managing order entry and tracking in CRM/CPQ/ERP systems, and coordinating with internal teams.
Join Xylem to participate in a mission with a real impact on the planet, evolve in an innovative and sustainable development-focused company, and work in a collaborative environment with opportunities for growth.
Matching Summary
Match Score: 75
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Xylem Inc. is seeking a bilingual Customer Support Specialist to join their team in Saint-Augustin-de-Desmaures, Quebec. The role involves providing exceptional customer service, managing orders, and supporting engineering projects, all while being a key point of contact for customers.
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Skills & Requirements
Must-have
Bilingual (French and English) support
CRM/CPQ/ERP system experience
Order entry and tracking
Customer relationship building
Nice-to-have
Lean initiative participation
Process improvement suggestions
Salesforce, SAP, SCPQ experience
Key Requirements
Bachelor's degree or minimum 3 years relevant experience
Excellent oral and written communication in French and English