Service Desk Analyst L2 - Itil

Unisys

**
Tier 2 support experience
Hardware and software maintenance
Network connectivity troubleshooting
** Unisys is seeking a Service Desk Analyst L2 who will provide Tier 2 support by troubleshooting complex hardware and software issues, assisting users, and identifying root causes of problems. The ideal candidate should have at least 2 years of experience in a relevant role, an ITIL foundation certification, and preferably experience in retail. **

Job Summary

  • This role provides Tier 2 support by troubleshooting and resolving complex hardware, software, and network issues.
  • The successful candidate will identify root causes of problems and communicate solutions to both technical and non-technical users.
  • Candidates are expected to support L1 and L2 agents while utilizing analytical skills to resolve challenging incidents.

Matching Summary

Match Score: 75

** Unisys is seeking a Service Desk Analyst L2 who will provide Tier 2 support by troubleshooting complex hardware and software issues, assisting users, and identifying root causes of problems. The ideal candidate should have at least 2 years of experience in a relevant role, an ITIL foundation certification, and preferably experience in retail. **

Skills & Requirements

Must-have

  • Tier 2 support experience
  • Hardware and software maintenance
  • Network connectivity troubleshooting
  • Root cause analysis skills
  • Technical communication abilities

Nice-to-have

  • Retail industry experience
  • Unisys application knowledge
  • Voice communications expertise
  • Client proprietary system familiarity

Key Requirements

  • Bachelor's degree or High School Diploma
  • Minimum 2+ years of relevant experience
  • ITIL foundation certification
  • US job seeker status implied

Work Rights

Not specified

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