Regional Service Process Implementation Manager

Nissan UK (Sunderland)

Irvine, California, United States
Base: $97,745.00 - $172,830.00 annually; bonus/equ...
Video multi-point inspection implementation
Dealer operational readiness assessment
Cross-functional collaboration with service teams
This role leads the end-to-end execution of dealer-focused service processes, prominently Video Multi-Point Inspections, to improve customer transparency and service performance

Job Summary

  • This role leads the end-to-end execution of dealer-focused service processes, prominently Video Multi-Point Inspections, to improve customer transparency and service performance.
  • The manager evaluates market readiness, prioritizes dealers, and guides locations through necessary operational and behavioral changes for consistent high-quality adoption.
  • Candidates will benefit from comprehensive benefits including medical, mental health support, retirement savings, and unique Nissan perks like vehicle lease discounts.

Matching Summary

This role leads the end-to-end execution of dealer-focused service processes, prominently Video Multi-Point Inspections, to improve customer transparency and service performance.

Salary

Base: $97,745.00 - $172,830.00 annually; Bonus/Equity: Not specified; Benefits: Comprehensive package including medical, parental leave, and vehicle purchase programs

Skills & Requirements

Must-have

  • Video Multi-Point Inspection implementation
  • Dealer operational readiness assessment
  • Cross-functional collaboration with service teams
  • Data-driven market analysis for process adoption
  • Training and coaching for field staff

Nice-to-have

  • Experience in dealership fixed operations roles
  • Strong presentation and storytelling skills
  • Ability to influence without direct authority
  • Background in manufacturing or HQ environments
  • Proven track record of scaling processes

Key Requirements

  • Bachelor's degree OR 8 years equivalent experience
  • Minimum 6 years professional experience
  • Dealership contact experience (DTSM, FOM, DOM, FSM) preferred
  • Valid Motor Vehicle Report required
  • Must be legally authorized to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter