Customer Support Consultant - French Speaker (remote From Croatia)

Sendcloud

Croatia
Base: €2,000 grosspmnth; bonus/equity: not specifi...
On-site
Native french language proficiency
Full professional english proficiency
Experience with multiple communication channels
You will act as a guide and coach for B2B e-commerce customers navigating software, shipping logistics, and financial challenges

Job Summary

  • You will act as a guide and coach for B2B e-commerce customers navigating software, shipping logistics, and financial challenges.
  • The role involves interacting with customers across calls, chats, and tickets while empowering them to make confident decisions independently.
  • Employees receive a competitive salary of €2,000 gross per month along with a mini-sabbatical every three years and a €2,000 study budget.

Matching Summary

You will act as a guide and coach for B2B e-commerce customers navigating software, shipping logistics, and financial challenges.

Salary

Base: €2,000 gross/month; Bonus/Equity: Not specified; Benefits: 28 days holiday + birthday off; 4-week sabbatical every 3 years; €2,000 study budget; €500 WFH budget; Pension + health insurance discounts

Skills & Requirements

Must-have

  • Native French language proficiency
  • Full professional English proficiency
  • Experience with multiple communication channels
  • Ability to work full-time 40 hours weekly
  • Based in Croatia for remote work

Nice-to-have

  • Previous customer support experience
  • Strong curiosity and growth mindset
  • Positive energy under pressure
  • Interest in process optimization
  • Team collaboration skills

Key Requirements

  • Native French speaker required
  • Professional English proficiency required
  • Must be located in Croatia
  • Full-time availability Mon-Fri 8:45-17:30

Work Rights

Must be based in Croatia

Tailored Resume

Cover Letter