Heloc Customer Service Representative Ii (on-site)

Shelter Lending Services LLC

Tempe, AZ, United States
Not specified; not specified; medical, dental, vis...
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2-4 years customer service experience
High school diploma required
On-site work in tempe az
** Shelter Lending Services LLC is seeking a Heloc Customer Service Representative II for an on-site role in Tempe, AZ. The ideal candidate will excel in customer service, particularly in handling past-due mortgage payments and providing effective communication to borrowers and business partners. **

Job Summary

  • The Performing Loan Consultant is responsible for providing excellent customer service in a fast-paced call center while handling inbound calls and contacting homeowners to collect past-due mortgage payments.
  • Employees are empowered through recognition of superior performance and innovative solutions, with a strong emphasis on teamwork and divisional cooperation.
  • The company offers comprehensive benefits including medical, dental, vision insurance, a 401(k) plan with employer match, and paid parental leave.

Matching Summary

Match Score: 75

** Shelter Lending Services LLC is seeking a Heloc Customer Service Representative II for an on-site role in Tempe, AZ. The ideal candidate will excel in customer service, particularly in handling past-due mortgage payments and providing effective communication to borrowers and business partners. **

Salary

Not specified; Not specified; Medical, dental, vision, 401(k), paid leave

Skills & Requirements

Must-have

  • 2-4 years customer service experience
  • High school diploma required
  • On-site work in Tempe AZ
  • English fluency required
  • Negotiation and telephone skills

Nice-to-have

  • Spanish or bilingual language skills
  • Sales experience preferred
  • Bachelor's degree preferred
  • Skip-tracing solution familiarity
  • Subject Matter Expert capability

Key Requirements

  • High school diploma or equivalent
  • 2-4 years customer service/collections experience
  • Must have reliable transportation
  • Smartphone meeting security standards required
  • Ability to work on-site in Tempe, AZ

Work Rights

Not specified

Tailored Resume

Cover Letter